This Privacy Policy describes the ways how we and affiliated companies ( collectively “Hexacore” or “us”, “our” or “we”) collect, store, use, and disclose the data, including personal data, and data that our users (“users” or “you”) provide or we collect in connection with our games, website and related services (together, the “Services” or “Games”, “website” for individual categories). Additionally, this Privacy Policy describes your rights and choices concerning your data.
Please note that the scope of this Privacy Policy is limited to information and data collected or received by Hexacore through your use of the Services. We are not responsible for the actions of individuals with no relationship to us or third-party companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those individuals or companies.
Services are available to individuals all over the world. Accordingly, throughout the document, we try to harmonize our approach and the language of the privacy policy as much as possible, including taking into account the provisions of laws and regulations applicable to the following regions:
- Individuals who we deem to be located in the European Economic Area, United Kingdom, or Switzerland – With respect to the collection and processing of their personal data, as defined by the General Data Protection Regulation (“GDPR”), and the UK Data Protection Act.
- Individuals who we deem to be located in California – With respect to the collection and processing of their personal information, as defined by the California Consumer Privacy Act (“CCPA”). For purposes of the CCPA, this Privacy Policy service as both the Privacy Policy and Notice at Collection of Personal Information.
If you have any questions related to this Privacy Policy or our practices around privacy and data protection in general, please don’t hesitate to contact us.
BY USING THE SERVICES, YOU PROMISE US THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY. If you do not want we to collect, store, use, or share your information in the ways described in this Privacy Policy, you should not use our Services. You must (a) delete your account using the functionality found in “Settings” in the Game, or contact us and request deletion of your data; and (b) delete the Game from your devices; (c) not use the website.
When you use our Services, you may provide us with the following types of data, and we may collect and process such data in accordance with this Privacy Policy, as follows:
When you register for and/or use the Service or communicate with us (for example, customer support), you may need to provide us personal data, including your email address, user ID, Discord ID. If you apply for a job on our website, the information you submit may also include a cover letter and any details included in your resume or curriculum vitae (CV).
We may receive information about you from our third party service providers, who collect this information through our Services in accordance with their own privacy policies. A list of the third parties that operate in our Services can be found in the APPENDIX below.
When you download and use our Services, we automatically collect information on the type and model of device you use, operating system, device settings, resolution, application version, mobile device identifiers (such as your device ID or advertising ID (IDFA, Google Advertising ID or other identifiers), Internet service provider, language, time zone and IP address.
When you download and use our Services, we automatically detect your general location, namely country and state through your IP address. We may collect, with your consent if applicable, other location information through your IP address, such as the city you are in.
We collect information automatically about your activity through our Services (Usage Information), such as the date and time you used a service, features you have used, your interaction with advertisements, and data generated when you use our Services (for example your game progress which may be stored with your Apple ID on iCloud for iOS Devices or with your Google Play Games profile for Android Devices in some of our Services).
We process your personal data:
This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.
We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, notices regarding our Terms of Use or this Privacy Policy.
We communicate with you, for example, by push notifications. These may include reminders and update messages or other information about the Services. As a result, you may, for example, receive a push notification that a new game level is available. To opt out of receiving push notifications, you need to change the settings on your device.
This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Services. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features of the Services our users like more, what categories of users use our Services. As a consequence, we often decide how to improve the Services based on the results obtained from this processing. For example, if we discover that users rarely use certain feature of the Services, we may develop and introduce a new one to create a better user experience for you.
We may send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device.
We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms of Use).
We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
We process your personal data under the following legal bases:
If the processing of personal data is necessary and there is no other lawful basis for such processing, we will generally ensure that consent has been obtained from you. You have the right to withdraw your consent to processing of personal data at any time.
Under this legal basis we:
- Provide our Service (in accordance with our Terms of Use)
- Manage your account and provide you with customer support
- Communicate with you regarding your use of our Service
We rely on legitimate interests:
- to communicate with you regarding your use of our Service
This includes, for example, sending you push notifications informing you that a new level is available. The legitimate interest we rely on for this purpose is our interest to encourage you to use our Service more often. We also take into account the potential benefits to you of letting you know that a new content is available and are letting you to unsubscribe from push-notifications at any time.
- to research and analyze your use of the Service
Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of the Game easier and more enjoyable, or to introduce and test new features).
- to send you marketing communications
The legitimate interest we rely on for this processing is our interest to promote our Service in a measured and appropriate way.
- to enforce our Terms of Use and to prevent and combat fraud
Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorised use of the Service, non-compliance with our Terms of Use.
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes indicated in Section 2 of this Privacy Policy. The types of third parties we share information with include, in particular:
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
- marketing partners
- data analytics providers
- cloud storage providers
- fraud prevention vendors
- hosting services
A list of third-party service providers and business partners and their privacy policies are available in the APPENDIX. The privacy policies of our partners may include additional terms and disclosures regarding their data collection and use practices. We encourage you to check those privacy policies to learn more about their data collection and use practices.
We may use and disclose personal data to enforce our Terms of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Our Privacy Policy may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy terms of every site you visit. We have no control over and assume no responsibility for the content, privacy terms or practices of any third-party sites or services.
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data. You may request a copy of your personal data collected during your use of the Services.
Deleting your personal data. You can request erasure of your personal data by sending us an email.
When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof by requesting certain limitations or its erasure as described above by sending a request.
Withdrawing your consent. Contact us if you would like to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing based on consent before withdrawal.
The right to lodge a complaint with supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority within the European Economic Area or the UK or a relevant national authority for unresolved complaints.
The right to data portability. If you wish to receive your personal data in a machine-readable format, you can do so by requesting a copy of your personal data as described above.
To exercise your rights, please contact our data protection officer at dataprotection@hexacore.io or write to us at the address set forth in the “Contact Us” section.
We appreciate the need to provide extra privacy protections to users who are children. Our Services are intended for general audiences over the age of 18 years and therefore children under the age of 18 years old (or older pursuant to applicable jurisdiction) should not download or use our Services. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a device of a child under the age of 18 years old (or otherwise as applicable), or for any other relevant reason, please send us a request for deletion and restriction of processing of personal data and opt-out from targeted advertising using the in-Game privacy settings.
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we will put in place appropriate safeguards to cover transfers of personal data including, for example, signing standard contractual clauses, relying on a Privacy Shield certification and/or data protection clauses adopted by the European Commission.
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you). We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The period for which we may retain your personal data will depend on the type of personal data collected, the purposes for which it was collected, applicable limitation periods for the exercise of legal rights and whether any legal or regulatory obligations require the retention of the personal data.
These additional provisions for California consumers apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires “businesses” collecting or disclosing personal information to provide notice and a means to exercise those rights.
- Categories of personal data processed in the preceding 12 months
- Business purpose for processing
- Third parties with whom we may share your data
Right to Know and Right to Delete For any of the personal data described above, you can request to know what personal data we collected, disclosed, used and sold, and request that we delete your personal data at any time.
To exercise your right to know and right to deletion, please submit a request by:
Emailing dataprotection@hexacore.io with the subject line “California Rights Request.” We will need to verify your identity before processing your request. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity. Upon verification of your request, we will delete (and direct our service providers to delete) your personal data from our records, unless retaining the information is necessary for us or our service providers to complete the transaction with you, detect security incidents or fraud, fixing errors, exercise free speech or another right provided by law, comply with legal obligations, or other internal and lawful uses.
Right to Opt Out of Sale CCPA gives you a right to direct a business that sells your personal data to stop selling your personal data and to refrain from doing so in the future. We do not sell any of your personal data and will require our service providers not to sell your personal data.
You also have the right not to be discriminated against for exercising any of the rights listed above.
If you are a California resident seeking to exercise your rights under the CCPA or have any questions or concerns, please email us at dataprotection@hexacore.io. In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.
We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.
Hexacore’s Data Protection Officer You may contact Hexacore’s Data Protection Officer at dataprotection@hexacore.io or the address below for further information.
Hexacore LLC
Georgia, Tbilisi, Mtatsminda district, Taras Shevchenko, Street, N 1
Hexacore’s EU Representative
You may contact Hexacore’s EU representative at the address below.
Hexacore’s EU Representative
Rīga, Pulkveža Brieža iela 6 - 1, LV1010 Rīga, Latvia
We use your data to perform our own analytics and to enable analytics provided by third parties and other essential functions. We use analytical information for supporting business analysis and operations, business intelligence, product development, improving the Services, personalizing content, providing advertising, and making recommendations. In order to learn about how your data is used by our analytics service providers, you can follow the hyperlinks in the list below to each provider’s privacy notice.